WE WANT YOU TO BE 100% SATISFIED.
At TheHMStore.com, we want you to be completely satisfied with your purchase. That’s why, under our Return Policy, we accept returns for any reason of all merchandise (excluding accessories and gift cards) purchased on the official website, TheHMStore.com within 30 days of the original order delivery date for a full refund of the purchase price, if conditions are met*. Accessories are considered to be any items, other than DVD sets, that cannot be worn as tops, bottoms or footwear, including but not limited to bracelets, headbands, Toning Sticks, socks and flip flops. Merchandise must be returned in its original packaging or in perfect condition. In order for a product to be in perfect condition, it must be unworn, unwashed, and have no traces of hair, deodorant, makeup or distinctive smells and include original tags, if applicable. Item(s) returned due to possible defect are subject to verification.
Accessory, DVD or VDC will be will be eligible for return within 30 days of delivery to you, the return items must be unused, undamaged, complete and in the original untampered packaging.
FINAL SALE: No exchanges or refunds can be accepted on discounted items or bundles purchased during the days of our promotional campaigns. Campaigns Include but are not limited to: Republic Day Sale, Valentine Day Sale, special price store, Buy One Get One free products, Product with a discount of 20% & above or any other festive season sale.
By purchasing on our website and as further described in our Return Policy and subject to following the return instructions below, you benefit from:
- A 30-day satisfaction guaranteed or money back;
- A 30-day return right for defective or non-conforming items
A. NOT SATISFIED WITH YOUR PURCHASE RETURN INSTRUCTIONS
- Contact Customer Care by sending an email to firstname.lastname@example.org
- Your email should include the following information:
- Your Name
- Your Address
- Contact Information
- Your Order Number
- The items you are returning
- A Customer Care representative will respond to you with the address where you should send your return. Returns should be sent using a traceable shipment method to the address provided by Customer Care. You are responsible for the shipping cost of the return. Returns must be sent within 30 days of delivery to you, and the return items must be unused, undamaged, complete and in the original untampered packaging. Your packing list should be included in the return shipment.
- You will be refunded the cost of the return goods less the original shipping fee upon verification of the returned items.
- Refund times shall be within 3 to 4 weeks from the day we receive all the items.
B. DEFECTIVE ITEMS RETURN INSTRUCTIONS
- If you believe your items are defective, faulty, or not in conformity with your order, you must notify customer care within 30 days of receipt of your order. Customer Care can be reached here
- Customer Care will make arrangements with you for the return of the items.
- Justified defective or faulty items will be fully reimbursed, including the shipment charges.
- Reimbursing shipping charges would be INR 100/- or actual whichever is lower.
We will initiate refund to the following modes once your product is received and approved for refund by our customer service team.
|Payment mode||Refund mode options|
|Credit card/ Debit card||Credit card/ Debit card|
|Bank account through net banking||Bank account through net banking|
|Cash on Delivery*||Bank account through net banking|
|Gift card/ Gift voucher||Bank account through net banking|
We may request for additional documents to verify your credentials before processing the refund.
The refund amount will be after deduction of shipping fee.
If the payment mode has expired or is no longer valid, we will refund the payment via one of the modes mentioned above.
For Cancellations please contact us via contact us page. Requests received later than 12 business hours prior to the end of the current service period will be treated as cancellation of services for the next service period.