Privacy Policy - The HM Store

Last updated: September 2026

At The HM Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase on thehmstore.com.

1. Information We Collect

When you place an order or browse our website, we may collect the following information:

Name, email address, and phone number
Shipping and billing address
Order details and payment information
Cookies and browsing behavior (see our Cookie Policy)

2. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you about your order status
Send promotional offers and updates (only if you opt in)
Improve our website and customer experience
Prevent fraud and ensure secure transactions

3. Payment Information

We do not store your credit/debit card details on our servers. All online payments are processed securely through our payment partners. For manual/bank transfer payments, proof of payment may be requested and stored only for order verification purposes.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data only with:

Courier/delivery partners, to fulfill your order
Payment processors, to complete transactions
Legal authorities, if required by law

5. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences anytime through our Cookie Preferences page.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing communications at any time

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

📧 thehmstorecontact@gmail.com
🌐 thehmstore.com/contact

: Important Notice :

The payment for all Post Office and Self-Collection (via Leopards) parcels must be made in advance online. تمام پوسٹ آفس اور سیلف کولیکشن والے پارسلز کی پیمنٹ ایڈوانس کرنا لازمی ہے۔ پیمنٹ کے بغیر پارسل نہیں بھیجا جائے گا۔ Cash on Delivery is not available for Village/Remote areas or Self-Collection orders. دیہی/دور دراز علاقوں اور سیلف کولیکشن والے پارسلز کے لیے کیش آن ڈلیوری دستیاب نہیں۔ ایسی صورت میں پیمنٹ ایڈوانس ہوگی۔ مہربانی فرما کر تعاون کیجیے۔ شکریہ — The HM Store ___________________________________________ Once a Cash on Delivery order is returned, we are unable to resend it on COD. The customer will need to pay online in advance for redelivery. _ Once a Cash on Delivery order is cancelled by the customer, the order details are flagged in our system, and future orders may not be eligible for COD. Advance online payment will be required to confirm and dispatch. _ For new customers, Cash on Delivery is not available for orders above PKR 5,000. To proceed with such orders, an advance payment of PKR 1,000 is required as a security deposit. Thank you for your understanding and cooperation. _ We work with the following courier partners: 1. PostEx / Call Courier 2. Leopards Courier Service 3. Government Post Office _____________________________________________ Payment Details: JazzCash: [apna number daalo] EasyPaisa: [apna number daalo] SadaPay: [apna number daalo] Bank Account Number: [account title + number daalo] NOTE: After making the payment, please send a screenshot to confirm your order.