Shipping & Delivery Policy
The HM Store
Last Updated: November 2026
At The HM Store, we aim to provide a smooth, reliable, and convenient delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered across Pakistan.
1. Delivery Coverage
The HM Store delivers orders across Pakistan through trusted third-party courier services, including PostEx and other available delivery partners.
Delivery availability depends on the courier service’s coverage in your area. Certain remote locations and underserved areas may have limited delivery options.
2. Order Processing & Confirmation
All orders are subject to verification and confirmation before shipment.
Our team may contact customers through WhatsApp or phone to verify order details.
Orders are processed after successful confirmation.
Once an order is confirmed and prepared for dispatch, shipment booking is arranged through the selected courier service.
Customers are responsible for providing accurate and complete delivery information.
Orders may experience processing delays during weekends, public holidays, promotional campaigns, or periods of high order volume.
3. Delivery Timeframe
Our estimated delivery timeframe through PostEx is generally 5–6 working days, depending on the destination and courier operations.
Please note:
Delivery times are estimates and are not guaranteed.
Deliveries to remote areas may take additional time.
Delays may occur due to weather conditions, public holidays, operational issues, or circumstances beyond our control.
Actual delivery time depends on the courier company’s delivery schedule.
4. Shipping Charges
Shipping charges are calculated according to the following factors:
Parcel weight and dimensions.
Delivery destination and distance.
Applicable courier service rates.
Fuel surcharges and applicable taxes.
Shipping charges are displayed or communicated before order confirmation.
Free Delivery: Free delivery is available exclusively on eligible bundle offers. Individual products are subject to applicable shipping charges unless a specific promotional offer states otherwise.
The HM Store reserves the right to update shipping charges in response to changes in courier rates and associated delivery costs.
5. Payment Methods & Delivery Restrictions
The HM Store offers Cash on Delivery (COD) and advance online payment, subject to delivery location and service availability.
Cash on Delivery (COD)
COD is available for eligible delivery locations supported by our courier partners.
However, COD is not available for:
Village and remote areas where COD service is unavailable.
Self-collection arrangements.
Locations where the courier partner does not support COD.
Advance Online Payment
Advance payment is required for:
Orders delivered through Post Office services.
Self-collection arrangements through available Leopards parcel facilities.
Locations where COD is unavailable.
Any order specifically designated as prepaid by The HM Store.
Customers must complete the required payment before shipment booking or dispatch.
6. Self-Collection & Alternative Delivery
Where home delivery is unavailable or unsuitable, customers may be offered an alternative delivery arrangement through available Leopards parcel facilities.
Self-collection orders require advance online payment.
Customers will be informed about the available collection location.
Customers should wait for collection confirmation before visiting the designated location.
Collection arrangements are subject to courier partner availability.
7. Order Tracking
Once your order has been booked with the courier company, The HM Store may share your tracking number and tracking information through WhatsApp or other available communication channels.
For PostEx shipments, customers can track their parcels through:
Enter your tracking number to view the latest shipment status and delivery updates.
Tracking information is provided by the courier company and may take some time to update after shipment booking.
8. Incorrect Address & Unsuccessful Deliveries
Customers are responsible for ensuring that their delivery details are correct, including:
Full name.
Active contact number.
Complete delivery address.
City and relevant area details.
If an order cannot be delivered due to an incorrect address, unavailable recipient, unreachable contact number, or other delivery-related issues, the courier company may return the shipment.
Customers are encouraged to remain available and respond to courier calls during the expected delivery period.
9. Refused, Cancelled & Returned Orders
Customers are requested to place orders only when they genuinely intend to receive them.
Customers should contact The HM Store as soon as possible if they wish to cancel an order before dispatch.
Once an order has been dispatched, cancellation may no longer be possible.
Repeated refusal or non-acceptance of COD shipments may result in restrictions on future COD orders.
The HM Store reserves the right to require advance payment for future orders from customers with a history of refused or cancelled COD shipments.
Any applicable return, refund, or exchange request will be handled according to our Returns & Refund Policy.
10. Delivery Delays & Courier Responsibility
The HM Store works with third-party courier companies to facilitate timely deliveries.
However, once a shipment has been handed over to the courier, certain aspects of transportation and delivery are managed by the courier company.
The HM Store will assist customers in following up on delayed shipments, but cannot guarantee delivery within a specific timeframe.
11. Damaged or Missing Shipments
If a parcel arrives visibly damaged, tampered with, or incomplete, customers should contact The HM Store as soon as possible and provide relevant photographs, videos, and order details.
We will review the complaint and coordinate with the courier company where necessary.
All such cases are subject to verification and the applicable Returns & Refund Policy.
12. Policy Updates
The HM Store reserves the right to modify or update this Shipping & Delivery Policy at any time to reflect changes in courier services, delivery procedures, shipping charges, or business operations.
Any updates will be published on this page with the revised effective date.
13. Contact Us
For shipping-related questions, delivery updates, or assistance with your order, please contact us:
Brand: The HM Store
Website: https://thehmstore.com/
Email: thehmstorecontact@gmail.com
Support: Contact us through our official website or WhatsApp.
Thank you for choosing The HM Store. We appreciate your trust and look forward to serving you.